Service Advisor - Docklands Campaign
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Job number: 794799
Work type: Permanent Full time
Region: VIC- Melbourne CBD
At NAB we prioritise the customer and our colleagues above all else and there is no better place to support our customers than in our contact centres. In our Service Advisor role, you’ll be constantly learning, by growing your skills and capability in one of Australia’s best employers. You’ll find exceptional leaders, a great culture, including hybrid working options, staff benefits, discounts on banking products and most importantly, a career.
In this role, you will
- Engage with customers by phone to create a positive and memorable experience for every customer by delivering exceptional customer service.
- Provide customers with information about our products and policies.
- Proactively find solutions to address our customers’ needs swiftly and efficiently.
- Deliver personal, easy, and effortless digital experiences for our customers.
What you’ll bring...
- You’re customer obsessed and always put them first. You shine in your ability to prioritise their needs and genuinely enjoy engaging with people in meaningful ways.
- Your natural curiosity drives you to ask questions that dig deeper, bringing clarity and uncovering what our customers truly needs.
- You are comfortable and skilled at navigating multiple webpages and systems.
- You have a continuous learning mindset, always eager to
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.
We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying. If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.
Advertised: AUS Eastern Standard Time
Closing: AUS Eastern Standard Time
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