Job search

Direct Lending | Career role into banking

Apply now for this job , opens in new window Job number: 794819
Business unit: Personal Banking
Work type: Permanent Full time
Region: VIC- Melbourne CBD, VIC- Melbourne inner

At NAB we prioritise the customer and our colleagues above all else and there is no better place to support our customers than in our contact centres. Our 700 Bourke street office is a step away from Southern Cross station and looks over Marvel stadium, making it the perfect easy commute into the city. In our Direct Lending role, you’ll be constantly learning, by growing your skills and capability in one of Australia’s best employers. You’ll find exceptional leaders, a great culture, including hybrid working options, staff benefits, discounts on banking products and most importantly, a career.

In this role, you will  

• Engage with customers by phone to create a positive and memorable experience for every customer by delivering exceptional customer service.
• Provide customers with information about home lending products, helping them to understand the market comparisons and understand how to get the best rates and products to suit their circumstances.
• Proactively find solutions to address our customers’ needs swiftly and efficiently.
• Deliver personal, easy, and effortless digital experiences for our customers.

What you’ll bring... 

• You’re customer obsessed and always put them first. You shine in your ability to prioritise their needs and genuinely enjoy engaging with people in meaningful ways.
• Your natural curiosity drives you to ask questions that dig deeper, bringing clarity and uncovering what our customers truly needs.
• You are results oriented and can help drive outcomes for customer, supporting them to solve their home lending needs in one call.
• You are comfortable and skilled at navigating multiple webpages and systems.
• You have a continuous learning mindset, always eager to learn

A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  

We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying.  If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.  

Advertised: 18 Sep 2024 6:00 AM AUS Eastern Standard Time
Closing: 30 Sep 2024 11:55 PM AUS Eastern Standard Time