Small Business Banker - Toowoomba, QLD
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Job number: 795393
Business unit: Business and Private
Primary position location: 507 Ruthven St, Toowoomba, QLD
Work type: Permanent Full time
Region: QLD- South West region
SMALL BUSINESS BANKER – Toowoomba QLD
Small Business is an energetic and highly engaged division within NAB, providing full-service support to our valuable small business customers. We encourage their business growth and support their personal journeys because our customers depend upon the resilience and courage of experienced bankers like you to guide them through challenges and develop long-term, trusted partnerships.
• Be supported to grow your career at NAB .
• Make a real difference for our customers and communities .
• Join a team of high performing individuals.
In this Small Business Banker role, you will
• Undertake sales related requirements for a portfolio of small business customers.
• Build relationships with Business Partners to create and action new business opportunities and support our customers.
• Action and manage Salesforce opportunities & national leads.
• Increase our customers ‘Mybank’ footprint and undertake retention related activities for existing customers.
• Perform credit analysis and approve requests for temporary excesses/increased limit requirements.
• Provide coaching, lead actions and role model great behaviours across the broader business.
• Managing lending and product requests for small business customers.
• Understanding customers business needs to provide holistic banking solutions.
• Increasing the portion of ‘Mybank’ customers within the portfolio with the number of interactions and referrals.
• Accountable for managing customer complaints and escalations until resolution is reached.
• Coaching and development of less experienced bankers within the team and developing associates.
• Drive customer portfolio risk and compliance.
• Establish and maintain Working Relationships with key stakeholders (Retail, NAB Partners and other Business Partners).
What you’ll bring
• A genuine passion for customer service.
• Demonstrated experience in a lending role.
• Experience in managing customer relationships, and the credit process.
• A strong financial/business acumen.
• Problem solving, time management, critical thinking and negotiation skills
• Tertiary qualifications in business is preferred.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.
Build your career with NAB
At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply.
Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.
Feel free to reach out to the Talent Acquisition Team with questions but please note, to ensure we run a fair and equitable process for all colleagues, we’ll often guide you to apply through the process outlined above.
Looking for career advice?
We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.
We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying. If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.
Advertised: E. Australia Standard Time
Closing: E. Australia Standard Time
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