Service Advisor - Contact Centre (Perth)
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Job number: 795562
Business unit: Personal Banking
Primary position location: 50 St Georges Tce, Perth, WA
Work type: Permanent Full time
Region: WA- Perth inner
- Be apart of the expansion of Personal Banking at NAB in Western Australia and join a company which offers job security and career development opportunities
- Work / Life Balance - once your training period is over you can enjoy hybrid working conditions (working from the office 3 days and 2 days from home - post training), additional leave, social programs and more!
- Located at our main Office in Perth - 100 Street George's Terrace! Enjoy this amazing office which offers state of the art facilities, staff car parking and is also super close to both Elizabeth Quay and Perth train stations. It also offers bus stops right outside the front door! If you prefer to ride or walk to the office we also offer end of day facilities!
At NAB we prioritise the customer and our colleagues above all else and there is no better place to support our customers than in our contact centres. In our Service Advisor role, you’ll be constantly learning, by growing your skills and capability in one of Australia’s best employers. You’ll find exceptional leaders, a great culture, including hybrid working options, staff benefits, discounts on banking products and most importantly, a career.
In this role, you will
- Engage with customers by phone to create a positive and memorable experience for every customer by delivering exceptional customer service.
- Provide customers with information about our products and policies.
- Proactively find solutions to address our customers’ needs swiftly and efficiently.
- Deliver personal, easy, and effortless digital experiences for our customers.
What you’ll bring...
- You’re customer obsessed and always put them first. You shine in your ability to prioritise their needs and genuinely enjoy engaging with people in meaningful ways.
- Your natural curiosity drives you to ask questions that dig deeper, bringing clarity and uncovering what our customers truly needs.
- You are comfortable and skilled at navigating multiple webpages and systems.
- You have a continuous learning mindset, always eager to
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Unsolicited CVs from agencies will not be accepted.
#LI-DNI
Advertised: W. Australia Standard Time
Closing: W. Australia Standard Time
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