Workflow Business & Process Improvement Lead (Pega)
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Job number: 795693
Business unit: Business and Private
Primary position location: 395 Bourke St, Melbourne, VIC
Work type: Fixed term Full time
Region: VIC- Melbourne CBD
- You can define your own career path
- Be rewarded and recognised for the value you bring in Operational Excellence
- Bring your experience with Pega Workflow and process improvement to this exciting role
NAB Private Wealth business brings together holistic solutions across both sides of the balance sheet, supported by our private bankers, our leading JBW advisor offering and self-directed offering (nabtrade and nab Equity Lending) - this gives NAB an ability to service a client “360 degrees” (“whole of balance-sheet”) with clear market differentiation.
In this Workflow Business & Process Improvement Lead (Pega) you will:
- Hold Product Ownership of the PEGA workflow design and implementation activities across Private Wealth Client Services
- Play a critical role in engaging and communicating the workflow vision, roadmap, goals, plans and expectations
- Perform diagnostics across complex E2E business processes and operations, including current state
- Define/ Review / Improve the end-to-end customer journeys / processes and associated workflow changes in order to make a step change in our performance.
- Engage and influence senior stakeholders across the business and eliciting the support required to deliver on the target customer journey/ process (e.g., systems improvement, resources, etc.).
- Balancing customer, operational, commercial, strategic, risk and regulatory factors when making recommendations to improve processes
- Collaborating closely with senior management to align improvement projects with organizational and divisional strategy and roadmap
What you will bring:
- You are a self-starter, who will bring passion, hunger and enthusiasm for the customer and business improvement and thrive in high paced complex environments
- Extensive experience with Workflow systems (preferable PEGA)
- Extensive experience leading programs of work in Operations Business Improvement / Transformation environments or Consulting roles
- Exceptional understanding of business process standards and methods, with a qualification in Lean Six Sigma Black Belt (preferred) or equivalent preferred
- Proven ability to formulate ideas and present business cases effectively
- Experience in leading programs of work to deliver business and technology improvements
- Excellent written and verbal communication and presentation skills, and the ability to construct and deliver material appropriate to the audience and situation
- Ability to build strong relationships and influence senior stakeholders
- Initiative, resourcefulness, and a willingness to be hands on, take ownership and deliver great outcomes
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Advertised: AUS Eastern Standard Time
Closing: AUS Eastern Standard Time
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