Senior Analyst, Engineer
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Job number: 795847
Business unit: Technology and Enterprise Operations
Primary position location: 395 Bourke St, Melbourne, VIC
Work type: Permanent Full time
Region: VIC- Melbourne CBD
We have an amazing opportunity for a Senior Service Reliability Engineer to be part of our Technology team in the Personal Banking space. The role will be recognised as a trusted advisor for our teams working out of India and Vietnam while displaying leadership qualities and taking on problems across the full SDLC.
- You’ll be encouraged to experiment and find out where you excel
- Be part of an inclusive and collaborative team environment
- This team has energy, appetite and the resources for positive change
In this Analyst Engineer role, you will be
- Participation in 24/7 on-call roster for diagnose and resolve technical issues across all aspects of web-applications (mini-apps) , microservices and other technology assets running on cloud and elsewhere.
- Maintain infrastructure systems across multiple clouds and stay up to date with changes occurring in cloud and NAB systems, to ensure continuing service reliability and maintaining service level agreements!
- Champion fit for purpose documentation which encourages one-way same way and evangelise best practices for a high-performing service reliability team across multiple geo-locations.
- Engage, influence, and contribute to software delivery lifecycle from inception to go-live assisting in path to production, compliance, monitoring and security standards.
- Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
- Scale systems sustainably through mechanisms like automation and evolve systems to improve reliability and velocity.
- Practice sustainable incident response, through delivery of incident response playbooks & automated recovery mechanisms to improve Mean Time to Restore
- Deliver continuous improvement activities through experience and retrospectives, that deliver cost optimization, improve service availability, recovery, & performance.
What you’ll bring
- Advanced service recovery; problem-solving and root cause analysis capability.
- Strong experience of supporting operations, service reliability and change activities related to web applications (typescript/react), microservices (java), cloud infrastructure (AWS)
- Strong experience of supporting operations, service reliability and change activities related to infrastructure-as-code , CI/CD, Terraform, Harness, Jenkins, Cloud Formation
- AWS skills inclusive of EKS, EC2, S3, KMS, EFS, Cloud Watch, Secrets Manager EC2, S3, AWS Transfer Family, IAM, VPC, RDS, Resource Groups & Tag Editor.
- Intermediate database skills of Postgres SQL or like to manage RDS operations and change activities.
- Expert with service management concepts, including incident, problem, change management,
- Experience of technology monitoring tools such as Splunk, AppDynamics, Neo OpenSearch or similar
- Advanced Linux and Windows system administration
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Advertised: AUS Eastern Standard Time
Closing: AUS Eastern Standard Time
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