Head of Process Capability and Intelligence
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Job number: 796868
Business unit: Group Chief Operating Officer
Primary position location: 395 Bourke St, Melbourne, VIC
Work type: Permanent Full time
Region: NSW- Sydney CBD, VIC- Melbourne CBD
- High profile role that will unlock value for our customers
- Build your team from the ground up
- Make a real difference for our customers and colleagues
In this Head of Process Capability and Intelligence role, you will
- Develop and execute the strategic vision for the process capability and intelligence function across the organisation
- Conduct thorough process intelligence studies to generate insights to identify processes issues, rework, poor customer/colleague experiences and automation opportunities
- Define NAB process intelligence needs and procure best in breed process intelligence platform capabilities
- Lead change management efforts to ensure successful adoption of process intelligence initiatives
- Build strong relationships with key stakeholders to foster collaboration and buy-in
- Establish metrics and KPIs to measure the success of process intelligence initiatives
What you’ll bring
- Seasoned professional within banking and financial services
- Proven track record of leading successful process intelligence or tech system capability projects with a background in process intelligence, data analytics, lean process redesign and change delivery
- Strong analytical skills with the ability to interpret complex data and identify trends
- Ability to solve complex enterprise problems and create pragmatic solutions
- Strong leadership skills and champion of our Who We Are behaviours
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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Advertised: AUS Eastern Daylight Time
Closing:
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